WE MOVED! Our boutique now offers curbside pick up & free shipping on orders $75+

Shipping + Returns

General Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!

• Merchandise may be returned for ONLINE STORE CREDIT only within 25 days from the order date. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• If you purchase an item with a discount in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us. 

• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at mysistersandmeboutique@sbcglobal.net or call us at (815) 464-8373 for assistance! 

 

Shipping

• We do offer free shipping on orders that are over $75 within the continental United States.

• Standard shipping orders take 3-5 business days to be processed and packaged before they are shipped out of our warehouse.  

• All UPS orders placed by 12PM CST will ship out the same day. All orders placed after this time will ship out the following day. Our UPS contract does not include Saturday delivery. Next day air would be delivered the next business day. 2nd day air would be delivered within 2 business days.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

• Carrier Contact Numbers:

  • USPS: 1-800-275-8777

  • International USPS: 1-800-222-1811

  • UPS: 1-800-742-5877

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

• WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@pinklily.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.  

Return Policy:

• Return Address:

My Sisters & Me Boutique
ATTN: Returns
1 N White Street
Frankfort, IL 60423

• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 21 days from the date your order is delivered to you. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• The customer is responsible for all return shipping costs, unless they use the return portal, then $6 will be deducted from their store credit. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. 

 

Exchanges

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

Defects or Problems With Your Order?

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.